Probely, a Portuguese cybersecurity startup, is looking for a Technical Customer Success Manager to join our team and help us improve the success of our customers' experience and their journey to achieving the security of their applications.

At its core, Probely is a service that finds vulnerabilities in Web Applications and APIs, and provides guidance on fixing them, in a developer friendly approach. It has an intuitive web interface, and it follows an API-first development approach, providing all features through an API. This allows Probely to be integrated into Continuous Integration pipelines to automate security testing, and to integrate with virtually anything!

We have clients across the globe, from Australia to the US, and in 2018, WIRED considered us one of the 100 hottest Startups in Europe! This is an excellent opportunity if you're looking to work with a highly experienced, fast-paced and motivated team. It also gives you the chance to help the company grow, and you with it.

Our team is cohesive and informal. Each person has the autonomy to try different stuff. We make mistakes, we learn from them, and we try harder.

Probely is a remote-first company, meaning equal terms when working from home or from the office. This means that if we have a meeting and part of the team is in the office and at least one person is remote, everyone will join the meeting as if they all were remote. Despite being a remote-first company, we will prioritize applications from candidates that reside in the Porto District, in Portugal.

The ideal candidate would have a strong interest in technology, and must be comfortable in a customer-facing position. You will be the customer's go-to person for everything Probely-related, and should be comfortable with discussing product capabilities and communicating the customer's voice internally.

A typical customer journey involves the customer adding targets (web applications or APIs) to test, run scans, work on the results to achieve the risk level that the business is willing to accept, fixing vulnerabilities and re-testing them.

You will be responsible for helping the customer achieving success in all of the above. This involves checking if the scans' coverage was good, if everything was configured properly (such as login configuration), integrations, etc.

You should be quite familiar with HTTP; browser's Inspect mode; DOM; HTML and a bit of JS. Knowledge about information security is not a requirement, but being interested in the subject will make your stay here much more fun. 

Responsibilities:

• Provide technical guidance to customers around best practices on how to use Probely.
• Oversee the onboarding of new accounts and ensure a successful conclusion.
• Proactively monitor customers' activities to ensure success on using Probely.
• Be the focal point for the customer's every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solution.
• Act as a customer advocate internally while effectively collaborating with internal teams.
• Nurture the relationship with the customer through ongoing communication and periodic meetings.
• Proactively monitor usage, detect potential churn and drive adoption.
• Identify enhancement opportunities on Probely's products, service, support and customer success.
• Track and monitor customer status, identify areas of concern and pursue growth and up-sell opportunities (to pass to the sales team)

Requirements:

• Excellent communication skills in English – both verbal and written.
• Interest in information security is valued.
• A bachelor's in Computer Science or similar is valued.
• Previous experience as a Technical Customer Success Manager in a SaaS company is valued.
• Technical background in web environment.
• Hands-on coding experience is valued.
• Have a personable presence and strive to achieve long term relationships with customers

What we offer:

• Macbook and external monitor
• Stock Options
• Quarterly Bonus
• To be part of a dynamic, cool, and professional team with great ambitions
• A place where you can learn
• A remote-first workplace